Terms of Use

These Terms of Use ("Terms") govern your access to and use of the website and online services offered under the name DocSign(collectively, the "Service"), operated by DocSign("we", "us", "our").

Location: Europe
Corporate information: Further corporate identifiers are available on request at privacy@docsign.app.
Website: https://docsign.app
Support: support@docsign.app

By creating an account, accessing the Service, or clicking to accept these Terms where offered, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

You represent that you are at least the age of majority in your jurisdiction and have authority to enter into these Terms on behalf of yourself or the organisation you represent. If you use the Service on behalf of a company, you confirm you are authorised to bind that company.

DocSign is a cloud-based tool for preparing, sending, tracking, and storing electronic signature workflows and related documents. Features may change over time; we may add, modify, or retire functionality with reasonable notice where practicable.

The Service is not legal, tax, or compliance advice. Whether a particular electronic signature satisfies legal requirements in your country or industry depends on many factors; you remain responsible for your own compliance (including eIDAS, UETA, ESIGN, sector rules, and internal policies).

You must provide accurate registration information and keep it up to date. You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly at support@docsign.app if you suspect unauthorised access.

You agree not to:

• use the Service unlawfully, fraudulently, or in a way that infringes others' rights;
• upload malware, attempt to breach security, or probe systems without authorisation;
• harass, threaten, or impersonate others;
• send unsolicited bulk communications through the Service;
• use the Service to process special categories of personal data under the GDPR unless you have a lawful basis, appropriate safeguards, and (where required) explicit consent or professional secrecy rules in place;
• reverse engineer the Service except where mandatory law allows.

We may suspend or terminate access if we reasonably believe you have breached these Terms.

You retain rights in documents, templates, and materials you upload ("Customer Content"). You grant us a non-exclusive licence to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Service and as described in our Privacy Policy.

You warrant that you have all rights and consents needed to upload Customer Content and to instruct us to process it. You are responsible for the accuracy and legality of Customer Content and for obtaining signatures and approvals required in your context.

We and our licensors own the Service, software, branding, and documentation. Except for the limited rights expressly granted, these Terms do not grant you any intellectual property rights.

The Service may integrate with third-party providers (e.g. hosting, email delivery, analytics). Their use may be subject to separate terms. We are not responsible for third-party services we do not control.

If you subscribe to paid plans, fees, billing cycles, and taxes will be presented at checkout or in your order form. Unless stated otherwise, fees are non-refundable except where mandatory consumer law requires.

We aim for high availability but do not guarantee uninterrupted access. Maintenance, security incidents, or dependencies outside our control may cause downtime. We may modify these Terms; where changes are material, we will provide notice (e.g. by email or in-product notice) before they take effect for existing customers where required by law. Continued use after the effective date constitutes acceptance unless you terminate beforehand.

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, death or personal injury caused by negligence, fraud, or gross negligence).

Subject to section 11, our aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months before the claim, or (b) one hundred euros (€100), except where prohibited by law. We are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or business opportunities, even if advised of the possibility.

You will defend and indemnify us against third-party claims, damages, and costs (including reasonable attorneys' fees) arising from your Customer Content, your breach of these Terms, or your violation of law or third-party rights, except to the extent caused by our wilful misconduct.

These Terms apply from your first use of the Service until terminated. You may stop using the Service at any time. We may suspend or terminate access for breach, risk, or legal reasons. Provisions that by their nature should survive (e.g. liability limits, indemnity, governing law) will survive termination.

DocSign operates from Europe. These Terms are governed by the laws of the European Union and the European Economic Area where they apply, without regard to conflict-of-law rules that would refer you to a different legal system, except where mandatory consumer protections in your country of residence require otherwise.

Courts competent under applicable law may hear disputes. Nothing in these Terms limits rights you cannot contractually waive as a consumer, or any mandatory dispute rules in your jurisdiction.

If you access the Service from outside the European Economic Area ("EEA"), you are responsible for compliance with local laws. Where we transfer personal data internationally, we do so in accordance with our Privacy Policy and applicable safeguards (such as Standard Contractual Clauses where relevant).

Questions about these Terms: support@docsign.app. Privacy-related requests: privacy@docsign.app.